Returns & Exchanges
At ShopZaza, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. If your new fashion find isn't a perfect fit, our simple exchange process ensures you get the style you truly desire.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your parcel.
Package Your Items
Place the unworn garments in their original packaging to ensure they are protected during transit and drop the package off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing